FREQUENTLY ASKED QUESTIONS

To place an order, you can register by filling in the form on the website. You can also place an order as a guest.

You can pay your order using paypal, credit card or bank transfer.

We ship to AT - Austria, BE - Belgium, BG - Bulgaria, CY - Cyprus, CZ - Czech Republic, DE - Germany, DK - Denmark, EE - Estonia, EL - Greece, ES - Spain and Balearic Islands (except Canary Islands, Ceuta or Melilla), FI - Finland, FR - France, HR - Croatia HU-Hungary, IE - Ireland, IT - Italy, LT - Lithuania, LU - Luxembourg, LV - Latvia, MT - Malta, NL - Netherlands, PL - Poland, PT - Portugal (except Madeira and the Azores), RO - Romania, SE - Sweden, SI - Slovenia, SK - Slovakia.

For orders of 150€ or more the shipping is free, for purchases of less the shipping cost is:
Portugal and Spain: 10€
Other destinations eligible for delivery: 15€

The estimated times of delivery are: Portugal and Spain up to 24h after collection from the carrier, other countries up to 48h after collection from the carrier.

You have up to 30 days to return your products.
You must access your personal area and make the return request.

After you make the return request, you must send your products to:
J MOREIRA SA
Rua António José Fonseca Moreira, 525,
4610-311 Friande, Felgueiras
Portugal

If you wish, we can collect your product, or send a pre-paid return label to a UPS access point, for a fee of 15€, which will be deducted from your refund. To do this, you must start the return process and send an email to info@felminishop.com requesting this service.

We will make your refund within 48 hours through the payment method used in the payment.