Returns Conditions

1 - You may return your order up to 30 days after the date of receipt, as long as:

    • The products have not been used;

    • The products are returned in their original packaging;

    • The products are in their original condition, including all labels that are included with them;;


2 - To begin the return process, you should access your customer area, start the return process by following all instructions;

    • 2.1 - If the return is due to a defect, you should initiate the return process in your customer area and then send an e-mail to info@felminishop.com indicating the order number and respective return number and attaching an illustrative image of the defect;


3 - Return shipping address is:
J MOREIRA SA
Rua António José Fonseca Moreira, 525,
4610-311 Friande, Felgueiras
Portugal

4 - Resturn costs are the responsibility of the customer, unless there is one of the following situations:
    • 4.1 - Error in the size, product or colour sent;

    • 4.2 - Manufacturing defect


5 - We recommend that the return shipment is made with a registered service, with a tracking number, to enable us to track the process and ensure that the order was delivered.

6 - If you wish, we can offer a pick-up service from your home via our carrier or send a pre-paid return label for a price of 15€ - this cost will be deducted from your total refund.

7 - The cost of postage and packaging will not be refunded.

8 - Upon reception of the items in our warehouse, our team will validate the condition of the products to proceed with the refund within 48 hours.

9 - All refunds are processed to the payment method used at the time of purchase. Please note, if you use Paypal, additional fees may be charged by the platform. The refund amount will only correspond to the value of the products purchased, excluding shipping costs associated with the original order (if existis).