DELIVERY AND SHIPPING COSTS

1 - Only orders with delivery address in a European Union member country are valid;

2 - We ship to AT - Austria, BE - Belgium, BG - Bulgaria, CY - Cyprus, CZ - Czech Republic, DE - Germany, DK - Denmark, EE - Estonia, EL - Greece, ES - Spain and Balearic Islands (except Canary Islands, Ceuta or Melilla), FI - Finland, FR - France, HR - Croatia, HU - Hungary, IE - Ireland, IT - Italy, LT - Lithuania, LU - Luxembourg, LV - Latvia, MT - Malta, NL - Netherlands, PL - Poland, PT - Portugal (except Madeira and Azores), RO - Romania, SE - Sweden, SI - Slovenia, SK - Slovakia.

3 - For Portugal and Spain, shipments are made through Nacex or CTT, and for other countries through TNT and UPS. We reserve the right to select the carrier according to destination and transit time.

4 - The estimated delivery times are: Portugal and Spain up to 24h after pick-up from the carrier, other countries up to 4 working days after pick-up from the carrier.

5 - Purchases of 150€ or more will have free shipping.

6 - Purchases up to 150€ will have the following delivery costs:
Portugal and Spain: 10€.
Other destinations eligible for delivery: 15€.

7 - All orders will be shipped within 48h after order confirmation, but delays may occur in times of high order flow, such as sales or promotions.

8 - All orders are sent with a registration number and the respective tracking number is sent by email to the customer upon dispatch. Our delivery service does not allow scheduling, so the delivery will be made without prior notice by the carrier, and it is necessary to ensure that someone is present at the delivery address. You may, however, track the progress of the delivery by entering the tracking number on the carrier's website, in accordance with the instructions received by email.

9 - Upon receipt of your order, please check the condition of the packaging to ensure that no damage has occurred during shipping and that it has not been previously opened. If you notice any damage to the package and/or the products, you should not accept the order, which will be returned to us. In this situation, you should contact us immediately at info@felminishop.com describing the situation and, if possible, sending a photographic record of what happened. We will reship your order as soon as possible.

10 - We consider your order to have been delivered once you have signed the delivery receipt at the agreed address.